Squeakly Ventures Inc.
Effective date: November 11, 2026
Squeakly Ventures Inc. (“Squeakly,” “we,” or “us”) provides residential cleaning services in the Greater Victoria area of British Columbia. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our websites at squeakly.ca and offer.squeakly.ca (together, the “Website”), including when you request an estimate or otherwise contact us through a form.
We handle personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and, where it applies, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Consent
We collect, use, and disclose your personal information with your consent, or as otherwise permitted or required by law. Consent may be express or implied, depending on the circumstances and the sensitivity of the information.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us at the email below. If you withdraw consent, we may not be able to provide some or all of the services you requested.
Information we collect
We may collect the following information:
Information you provide. This includes information you enter on the Website or on an estimate form, such as your name, email address, phone number, address, billing information, and details about your home or the cleaning you are requesting. We also collect information you include when you email or otherwise contact us.
Information collected automatically. When you visit the Website, we may collect cookies and similar tracking data, your browser type and version, device information (such as device type and operating system), IP address, and website usage data.
How we use your information
We may use the information we collect to:
- provide the services you request, including preparing estimates, scheduling cleaning appointments, sending confirmations, and communicating with you about your appointments
- send service-related messages, including text messages about our services, your appointments, and other operational updates
- send promotional materials, newsletters, and special offers, as described below
- understand how the Website is used, improve our services and content, and measure our marketing
- protect our rights, privacy, safety, or property, or that of others, and meet our legal obligations
Marketing email and SMS
We send marketing emails or marketing text messages only with your consent, or as otherwise permitted by Canada’s Anti-Spam Legislation (CASL).
You may withdraw that consent at any time. To stop marketing emails, use the unsubscribe link in the message or contact us at the email below. To stop marketing texts, reply STOP or contact us at the email below.
We send texts from two separate numbers. Our main Squeakly number is used for general and marketing messages, and replying STOP to it stops all texts from that number. Appointment confirmations and scheduling updates come from a separate number used by our booking and scheduling software, and replying STOP to that number stops those texts. Each number must be opted out separately, so replying STOP to our main number will not stop appointment and scheduling texts. Unsubscribing from marketing emails does not stop emails we need to send to provide a service you have asked for.
Cookies and analytics
We use cookies and similar technologies, including Google Tag Manager, Google Analytics, and the Meta (Facebook) pixel, to understand how the Website is used and to measure and improve our marketing.
You can control cookies through your browser settings. If you block or delete cookies, some parts of the Website may not work as expected, and we may not be able to measure site use in the same way.
Service providers and information sharing
We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
We may share your personal information with service providers who help us operate the Website and deliver our services. These may include our customer relationship management, email, and SMS platform; our booking and scheduling software; and our payment processor. We share only what is needed for them to do that work.
Some of these service providers may store or process information outside British Columbia or Canada. When we use service providers, we take reasonable steps to protect your information.
We may also disclose personal information if required by law, or to protect our rights, privacy, safety, or property, or that of others. If Squeakly is involved in a merger, acquisition, or other corporate transaction, your information may be transferred as part of that transaction.
How long we keep information
We keep personal information only as long as we need it for the purposes described in this policy, or as required by law. When it is no longer needed, we securely destroy it or irreversibly anonymize it, where that is reasonably possible.
Security
We take the security of personal information seriously and use reasonable measures to protect it from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Access and correction
You may ask to access or correct your personal information by emailing us at the address below. We may need to verify your identity before responding. We will respond within the time required by applicable privacy law. In some cases, the law allows us to refuse or limit a request; if that happens, we will explain why, unless we are not permitted to do so.
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia, or the Office of the Privacy Commissioner of Canada, as applicable.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. When we do, we will post the updated policy on the Website with a new effective date. For significant changes, we may also provide additional notice where appropriate.
Contact
If you have questions, concerns, or requests about this Privacy Policy or our privacy practices, please contact us.
Privacy contact: welcome@squeakly.ca
